Skip to Content

Frequently Asked Questions

What is The Medical Letter's refund policy?
If you are not completely satisfied with your subscription, we will refund your money for any unmailed issues. Software is not refundable.
Is The Medical Letter available for smartphones?
The Medical Letter on Drugs & Therapeutics can now be accessed from your smartphone on our mobile site - m.medicalletter.org or downloaded as a free app from the Apple and Android stores. Please contact Customer Service at (800) 211-2769 Monday - Friday; 8 a.m. - 5 p.m. (Eastern) if you need further assistance.
What is Treatment Guidelines?
Treatment Guidelines is a peer-reviewed monthly publication which provides unbiased reviews of drug classes used for some common disorders. Recommendations for first choice and alternative drugs with assessments of the drugs' effectiveness, safety, adverse effects and drug interactions are included. Effective July 2014, Treatment Guidelines from The Medical Letter will be integrated into our flagship publication, The Medical Letter on Drugs and Therapeutics. You will receive 2 issues per month of an enhanced Medical Letter publication in lieu of the usual monthly Treatment Guidelines publication. The enhanced Medical Letter will include reviews of the drug classes normally covered in Treatment Guidelines in addition to the usual reviews of new drugs found in The Medical Letter. Archived issues of Treatment Guidelines will live on digitally on our website. Subscription will still include print, full-text online access, free online per issue CME/CE and mobile access.
Is Treatment Guidelines available for smartphones?
Treatment Guidelines from The Medical Letter can now be accessed from your smartphone on our mobile site - m.medicalletter.org or downloaded as a free app from the Apple and Android stores. Please contact Customer Service at (800) 211-2769 Monday - Friday; 8 a.m. - 5 p.m. (Eastern) if you need further assistance.
What are the options for subscribing to The Medical Letter?
The options for subscribing to The Medical Letter are:

Personal Subscription: For an individual subscriber; includes print, searchable online access and The Medical Letter Mobile Collection. Access your subscription from your smartphone on our mobile site - m.medicalletter.org or download our free app for iPad, iPhone, iPod Touch, Android and Kindle Fire. Copyright laws strictly enforced.

Health Information Provider Edition: One print subscription with searchable online access for the Medical Librarian, Director of Pharmacy, Director of Drug Information. Copyright/Fair Use Guidelines in effect.

Site Licenses:
- The Medical Letter Small Group Site License is specifically designed for the needs of office, hospital or pharmacy practices with a total of 5 - 19 individuals.
- The Medical Letter Institutional Site License is specifically designed for institutions or groups with 20 or more individuals.

Others:
For subscriptions that do not fit into one of the above categories (e.g., Medical School Professor or College of Pharmacy Professor), learn about our custom Subscription Options tailored to fit your needs.
What is your cookie policy?
We do not collect personal information without your knowledge and permission, nor do we sell or distribute any site visitor data including information that may be collected as a natural byproduct of your visit.
Is the Adobe Reader really free?
Yes! The free Adobe Reader is available on the Adobe web site.
I have a personal subscription. How can I access online content?
Personal subscribers can access online content by using the "Login" button in the upper right-hand corner of our website. If this is the first time you are logging into our site, the email entered must be on file with us, and you will be asked to fill out a registration form.
Did you recently change your email address or do you use more than one email address?
You may have registered with a different email address. If so, try to log in using a different email address. Did your subscription to the postal edition expire? If so, your online privileges may have been removed. Or did you forget your password? If so, please refer to the next question. If you continue to have problems, please contact Customer Service at (800) 211-2769 Monday - Friday; 8 a.m. - 5 p.m. (Eastern) for further assistance.
I forgot my password. What do I need to do?
If an incorrect password is entered when logging in, you will be asked "Have you forgotten your password?" Click on the link, enter your email address on the form, and an email will be sent to you with instructions and a link that will allow you to reset your password. Does your password not work? Your password is case sensitive. Enter with the exact match of upper and lower-case and spaces as you did when you first subscribed. For example, if you start with bigbird, the system will not recognize Big Bird. If you continue to have problems, please use the "Have you forgotten your password?" link.
I'd like to change my password.
Go to account information to change your password.
How can I update my e-mail address?
Go to account information to update your e-mail address. It will also become your login id.